Services
Our mission is to empower organizations to qualify and upskill their workforces. For us, that starts with ensuring that each client we serve has all of the necessary resources and support to get the most out of our software. Our team of project managers, technical trainers and subject-matter experts are here to support your organizational journey to dynamic, digital workforce qualification management.


"Covalent worked with us to develop an agile product, at our pace, that meets our business need. Service didn’t stop after implementation. Covalent’s team is made up of listeners and doers—two important keys to success."

- Fortune 500 Automotive Training Leader

Implementation
Our implementation team is made up of highly experienced project managers with both industrial and technical experience. At the start of every partnership, they work with client stakeholders to:
  • Identify important value drivers for Operations, Quality, and Training teams and determine a launch plan.
  • Assist with the configuration of workflows, roles & permissions, and custom logic within Covalent
  • Train administrators, leaders, and core users on best practices within the Covalent platform
Support & Success
  • Covalent's multi-channel support team is ready to assist users in finding the right solution to any issue. We offer a range of support options to clients up and our escalation processes ensure that we have the right dedicated resource investigating challenges our users face at any time.
  • Our comprehensive knowledge-base portal is designed to provide intuitive answers, how-to's, and best practices to all users.
  • Once a client has launched, a dedicated customer success manager will work with you to drive adoption and focus on optimizing the platform to provide the highest ROI to your organization.
Extended Reporting
Have specific reporting needs? Covalent can work with you to transform your workforce data into valuable insights. Examples of projects include:
  • Custom recurring audit reports
  • Workforce trend analysis and skill forecasts
  • Role-specific dashboards
How Can We Help?
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