How Does Covalent Use My Information?
Roles
As you interact with Covalent in different contexts, you may do so in some or all of the following roles (“Roles”):
- A user of the Product
- A visitor to the Website
- A prospective customer
- A customer
- A user of support services
- A prospective employee of Covalent
Our collection and use of your Information will vary, depending upon your Role at any given time. Each of these Roles is described below, along with the principal purpose(s) for which we use Information related to each Role.
Product User
Most end-users of the Product are employees of an entity (the “Customer”) which has purchased the Product to manage various business processes which such employees may participate in. As such, the Customer is generally the data controller with respect to the employees’ information, and Covalent acts as a data processor, following the instructions of the Customer. For more information, please see Covalent as Processor, above.
A Product User can have the following interactions with us:
General Product Use
While each Customer determines the details of how they wish to process their employees’ data, there are certain types of Information that Covalent collects for almost all end-users.
We collect the following Information:
- Name
- Email
- Phone Number
- Company
- IP Address
- Location
- Device Information
- Log Data
- Services Metadata
Product Analytics
The Product collects metrics about usage to provide analytics to our customers and Covalent employees.
We collect the following Information:
- Name
- Email
- Phone Number
- Company
- IP Address
- Location
- Device Information
- Log Data
- Services Metadata
Website Visitor
In order to provide an enhanced experience to our Website Visitors, we collect information about you while using our website.
A Website Visitor can have the following interactions with us:
Web Analytics
Web analytics allow Covalent to measure important information like sales and conversions, clicks, and page views. We use web analytics to tailor the Website’s content in order to make it more useful to visitors.
We collect the following information:
- IP Address
- Location
- Log Data
Prospective Customer
A Prospective Customer is a user who has submitted details on our Website, other marketing properties or third party partners.
A Prospective Customer can have the following interactions with us:
Data Management
Covalent maintains a prospective customer database in order to help keep track of deal flow and contacts.
We collect the following information:
- Name
- Email
- Company
- Log Data
- Location
Customer
A Customer is an active, paying user of the Product.
A Customer can have the following interactions with us:
Billing and Account Management
We collect information in order to bill and provide account management to our customers.
We collect the following information:
User of Support
A User of Support is anyone who utilizes the Covalent support system at https://help.covalent.com
A User of Support can have the following interactions with us:
Providing Customer Support
Our support team uses the Information you provide to help you with Product questions or problems.
We collect the following information:
- Name
- Email
- Company
- Phone
- Device Information
Prospective Employee
If you submit a job application via our website, email or phone, you become a Prospective Employee.
A Prospective Employee can have the following interactions with us:
Tracking Job Applicants
This allows us to manage our queue of potential job applicants and provide a top-tier hiring experience.
We collect the following information:
- Name
- Email
- Company
- Phone
- Date of Birth (if provided by applicant)
- Location
Who Will Have Access To My Information?
Covalent Employees & Affiliates Covalent only makes your Information available to its employees on a need-to-know basis. All Covalent employees are subject to non-disclosure agreements, and employees with regular access to personally-identifiable information receive appropriate privacy training. If Covalent shares any Information with a subsidiary or other corporate affiliate, all employees of such affiliate will be subject to equivalent undertakings.
Business Transfers
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Information may be part of the transferred assets.
Legal Requirements
Covalent may disclose your Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Covalent, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
Sub-Contractors
General
Covalent may share portions of your Information with some or all of the third-party sub-contractors identified below, for the purposes described below. Except where otherwise noted, Covalent has obtained contractual or other (eg, Privacy Shield) assurances from each of these sub-contractors that they will process your Information in a manner that is consistent with all of Covalent’s obligations under this notice, and Covalent will remain responsible for the use of your Information by such sub-contractors.
Click here for list of our current
sub-processors
What Else Do I Need To Know?
Cookies & Similar Technology
In operating the Services, we may use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately. For instance, our Services may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Services. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the features of the Services.
Aggregated Information
In an ongoing effort to better understand and serve the users of our Services, Covalent often conducts research on the demographics, interests and behavior of our customers, using the Information as well as other information we may obtain. This research may be compiled and analyzed on an aggregate basis, and Covalent may share this aggregate data with its affiliates, agents and business partners. This aggregate data does not identify you personally. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Unsolicited Information
The policies described in this notice do not apply to any unsolicited information you provide to Covalent through the Services or through any other means. This includes information posted to any public areas of the Services, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information will be deemed to be non-confidential and we are free to reproduce, use, disclose, and distribute Unsolicited Information to others, without limitation or attribution.
Third-Party Web Sites
This notice applies only to the Services. The Services may contain links to other web sites not operated or controlled by Covalent (the “Third Party Sites”). The policies described in this notice do not apply to the Third Party Sites. Any links from the Services do not imply that Covalent endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.
Children
The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at privacy@covalent.com.
